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What to Do When My Garage Door Is Off the Track

One of the problems you may experience with your garage door is it coming off the track. A garage door that’s off its track can be extremely frustrating. It doesn’t look right, and it doesn’t feel right — that’s because it’s not right.
If your garage door can move at all when it has come off the track, it will probably do so in a loud, awkward fashion and won’t go up or down all the way. Not only does it look wrong and not work the way it is supposed to, but it could come down suddenly, potentially injuring someone underneath or damaging property — that’s why you need to do something about it fast.

What to Do If the Garage Door Is Off the Track

We do not recommend trying to fix a garage door that’s off track by yourself. In fact, not only should you not try to get the garage door back on its track, you shouldn’t try to open or close the door at all, or even go near it. Attempting to operate or fix the door by yourself could result in severe injury to you. A garage door can weigh hundreds of pounds, and you don’t want to be underneath it if something comes loose.
Furthermore, your door may not be broken now, but you could damage it in the process of trying to get it back on the track. If this happens, you’ll probably void your door’s warranty and be completely responsible for the cost of repair for any damage you might have caused.

Call a Professional as Soon as Possible

As soon as you realized that your garage door is off of its track, your first step should be immediately to call your local garage door repair company for garage door track repair service. In New Jersey, you can call Liberty Door and Awning at (732) 276-4358 to schedule a fast repair. When your technician arrives, he will inspect your garage door system.
For an experienced professional who has been trained in proper safety measured and repair techniques, a door off the tracks is often a simple matter. Unless the reason for the door coming off the track has caused major damage to the door, you should be back up and running with your door working normally as soon as the technician has the door securely back on the track.
The technician will usually also remove any debris from the track or rollers that may have caused the door to jump the track, as well as lubricate the rollers and other moving parts of the system that might require it.

Common Causes

Some of the most common causes of a garage door coming off its tracks include:

  • Something in the Way: By law, your garage door system has photo eye sensors built in that automatically prevent the door from closing if there is something underneath it. However, if these sensors are out of alignment, they may not activate the fail-safe, and the door may come down on something that could jar the door loose. If your door has been knocked out of alignment by an obstruction, your technician should check the photo eyes to make sure they are in place, aligned and in proper working order.
  • Broken Spring: Your torsion springs or extension springs are what allows your garage door opener to lift a door that may weigh hundreds of pounds. These springs only last so long, and you should replace them before they wear out and break on their own. If one does snap, though, the impact could very well knock your door off the track. If this is the cause, your repair technician should replace both springs and get the door back on track before leaving.
  • Something Hitting the Door: The other most common reason a garage door comes off its tracks is because something directly impacts it — like your car backing into it, for example. If you’re lucky, the only consequence will be knocking the door off its track. However, there’s a chance you’ll need to replace some panels, as well.


Call for Fast Service Repair Now

If you need garage door track alignment services in New Jersey in Atlantic, Middlesex, Mercer, Monmouth or Ocean counties, call Liberty Door and Awning right away. We are an experienced garage door repair company with nearly 50 years of experience servicing garage doors of all brands and types throughout New Jersey. For track problems, broken springs, or any garage door repair needs, contact Liberty Door and Awning now.

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